Doorstep Delivery
Services
Order your products at any time and we will deliver them right to where you are.
More on
Deliveries
During the checkout process, customers will be presented with a delivery price range for their selected delivery point. If a custom delivery location is entered, our delivery team will contact the customer to provide a specific delivery price, taking into account the location and weight of the product. This ensures accurate and fair pricing for all customers.
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About Us
Trade-Matrix is a state-of-the-art technology platform developed by AOO Software Inc, a subsidiary of AOO Industries. Our platform is specifically designed to cater to the needs of students at the Kwame Nkrumah University of Science and Technology by providing an unparalleled level of customer service and a highly reliable online trading platform. We are committed to meeting the needs of our clients with the highest level of professional standards, assuring them of our best service at all times.
Your Safety Is
Important
At Trade-Matrix, we understand the importance of security and privacy when it comes to online transactions. Rest assured that we have taken all necessary measures to ensure the protection of your personal and financial information. We employ industry-standard encryption techniques and use secure servers to process transactions. Our team is constantly monitoring for any potential security threats and we work to continuously improve our system to make it safe for our users. We also comply with strict regulations and laws to ensure the safety of all transactions made on our platform. Your satisfaction and security are our top priorities, and we will always do our best to safeguard your information and provide you with a smooth and secure experience.
Some Services We
Offer
Watch Your Delivery
At Any Time
Our platform offers an advanced tracking feature that enables you to monitor the progress of your order in real-time via our user-friendly dashboard. This allows you to stay informed and plan accordingly. You can access this feature on your web dashboard at any time, and it's available on our website. We strive to provide our customers with the most efficient and transparent service, and this feature is just one of the many ways in which we aim to enhance your overall experience with us.
Refund
Policy
At Trade-Matrix, we strive to provide our customers with the best possible shopping experience, however, we do not issue refunds or accept returns except in the case of defective or damaged products. Our policy is in line with our company's policy of not checking the authenticity of products we sell. We encourage our customers to carefully review the product information and descriptions before making a purchase. In case you received a damaged or defective item, please contact our customer service team within 7 days of receiving the item, and provide us with a clear picture of the defect or damage along with your order number. Our team will review your claim and if deemed valid, we will process a replacement for the item. Please note that we do not accept returns for change of mind or for any other reasons other than defective or damaged items. All sales are final. We understand that buying products online can be challenging, and we apologize for any inconvenience caused by our policy. We will do our best to assist you and resolve any issues you may have with your order. If you have any questions or concerns, please do not hesitate to contact our customer service team, they will be happy to help you.
Contact Us From
Here
You can contact us from here, you can write to us, call us or visit our service center, we will gladly assist you.
- Telephone: 059-997-1083
- Email: Trade-Matrix@gmail.com
- Location: Kumasi - Ghana